Cancellation policy
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time in several ways:
- When you <a href="https://shop.ketosource.co.uk/account/login">login to your account</a> you can manage all subscription options and cancellation directly.
- Your order confirmation emails have links to your order. You can manage your subscription from there.
- You can also email us at any time via <a href="https://ketosource.co/contact/">our contact page</a>. We'll take care of any changes or cancellations you'd like us to handle for you.
See our returns policy for more details on returns and refunds.